Shipping & Returns

DOMESTIC RETURN POLICY (Within USA)

Thank you for choosing De Loreta! We strive to ensure your satisfaction with every purchase. Please review our domestic return policy below:

Timeline: Your return must reach our studio within 14 days of delivery to qualify for a credit to your original form of payment.
Eligibility: After 14 days, returns or credits are no longer applicable.
Condition: Returned merchandise must be in its original condition, with all original tags attached and no signs of previous wear. The original packaging must also be intact and in sellable condition.
Credit Denial: We reserve the right to deny credits if the returned merchandise does not meet our policy requirements.
To initiate your return process, kindly email us at wecare@deloreta.com.

Please note: A $25 USD fee will be deducted from your refund to cover shipping costs.

Kindly ensure you read and understand these policies before placing your order. By placing an order, you agree to adhere to these guidelines.

INTERNATIONAL RETURN POLICY (applies to countries outside the USA)

We regret to learn that your order didn't meet your expectations. Regrettably, we are unable to accept returns from outside the USA. To ensure the right fit, please reach out to wecare@deloreta.com for assistance with measurements before making your purchase.