DOMESTIC RETURN POLICY (Within USA and Peru)

If we receive your return at our studio within 14 days of delivery, we will credit your original form of payment. After 14 days, your order is no longer eligible for returns or credit. Merchandise must be returned in original condition, with no sign of previous wear and with all original tags attached. Original packaging must be intact and in saleable condition. We have the right to deny credits if the merchandise returned does not meet our return policy requirements.

To start your return, please email wecare@deloreta.com

Please note: There will be a $25 USD fee deducted from your refund to account for shipping.

We recommend that you send the package back to us via traceable carrier. We cannot accept responsibility for reimbursement or compensation for lost packages.

Please email us at wecare@deloreta.com for return address.

We appreciate your business and support of our artisans.

Please read these policies carefully prior to placing your order. If you place an order, you are thereby agreeing to abide by these policies.

INTERNATIONAL RETURN POLICY (applies to countries outside USA and PERU)

We’re sorry your order did not work out. While we welcome your return, we unfortunately do not cover the cost for international return shipping. To receive a refund, the merchandise must be returned at our studio within 40 days of delivery. Merchandise must be returned in original condition, with no sign of previous wear and with all original tags attached. Original packaging must be intact and in saleable condition.


Find out more about our Shipping & Refund Policy.